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Your 4c4 account wallet connects directly to Rocket, Upay, bKash and Nagad, so you can fund your balance or request a payout without switching to a separate app. Every deposit and withdrawal route is accessible from the banking tab inside your signed-in account — one thumb, one screen.
Open the banking tab after you log in and you will see the deposit counter straight away. We have configured Rocket and Upay as the primary wallet rails, with bKash and Nagad also available in the same menu.
Sign in to your 4c4 account and navigate to the banking tab. The deposit counter appears at the top of that section — tap it to start.
Select Rocket, Upay, bKash or Nagad from the wallet list. The form adjusts to show the fields and reference details specific to the wallet you pick.
Type the amount within the range shown on screen — the account displays the eligible limits for your current account status. Complete the confirmation prompt in your wallet app.
Once your wallet confirms the transfer, your 4c4 balance updates accordingly. Refresh the account page if the figure has not changed after the wallet shows success.
Withdrawals follow a similar path to deposits but work in reverse — you pick the wallet you want the payout sent to, enter the amount and submit. The withdrawal tab in your account banking section lists the routes we have active for outbound transfers.
Go to the banking section in your signed-in account and select the withdrawal option. The available payout routes appear in a short list — tap the one that matches your wallet.
Verify that the wallet number shown matches your intended receive account. If it needs updating, follow the wallet-details step shown in your account settings before proceeding.
Type the amount within the range your current account tier allows. Submit the request and note the reference number the account generates on the confirmation screen.
Your account history tab updates with a status label as the withdrawal progresses. If the status does not change after an extended period, contact support with the reference number.
Your account may prompt you to complete a verification step before certain banking actions are available — this is normal and the instructions appear directly inside the account area.
Verification fields appear inside your account only when they apply to you. Work through each field in the order shown — do not skip steps, as later fields may depend on earlier ones being complete.
Submit any required information only through the channel or upload field your account points you to. Sending documents via other routes, including email not specified by the account, may delay the process.
Once you have filled in all prompted fields, return to the banking tab to confirm that the deposit or withdrawal route you needed is now accessible. Status updates appear in your account area.
If a verification prompt is confusing or the account shows an error after you submit, open the support tab and use the live-chat option. Have your account details ready to speed up the conversation.
The banking tab in your 4c4 account lists the wallet and transfer routes configured for Bangladesh. Rocket and Upay are the primary verified rails for both deposits and withdrawals.
Verified deposit and withdrawal rail. Enter the Rocket number associated with your account and follow the wallet confirmation prompt.
Verified payout path alongside Rocket. Select Upay from the wallet list and complete the transfer through the Upay confirmation screen.
Available in the wallet menu for accounts in eligible regions. Use the bKash number on file and confirm the transfer inside the bKash flow.
Listed as a mobile wallet option where account eligibility applies. Follow the Nagad confirmation steps shown in the banking tab.
Available for applicable account tiers. The banking tab shows the bank details and reference fields to complete when this route is active for your account.
Every deposit or withdrawal you make generates a reference on both sides — your wallet app records it, and your 4c4 account history logs it with a status label. When the two records align, the transaction is settled.
Your wallet app and your 4c4 account history each generate a reference for the same transfer. Note both at the time of the transaction. If a dispute arises, these two numbers are the first detail support will ask for — do not rely on memory alone.
The account history tab shows a status label — pending, completed or failed — next to each transaction. A pending label that does not update after an extended period is the signal to open a support query, not to re-submit the deposit.
After a deposit or withdrawal completes on the wallet side, take a screenshot of the wallet's success screen. That image, combined with the reference number, covers the evidence support needs to match the transfer to your account record.
Filter your account history by date and payment method to locate a specific transfer quickly. The direction column — in or out — and the method label confirm whether the record matches what your wallet shows, without needing to contact support for routine checks.
Your account banking session runs on the 4c4 domain — confirm the address bar shows this before entering any account credentials or initiating a transfer. We do not send payment requests through third-party messaging apps; any such message is not from us.
Every banking action starts at 4c4. Confirm the full domain in your browser address bar before you enter credentials or approve a wallet transfer. A mismatched domain is the clearest sign of a phishing attempt — close the tab immediately and return to the correct address.
The wallet number registered to your 4c4 account must belong to you. Deposits from and withdrawals to mismatched wallet numbers may be held pending a verification check. Update your wallet details through the account settings tab if they have changed since you registered.
Any identity or account-check steps are handled inside your 4c4 account area, not through external links or messaging platforms. Follow only the fields and upload prompts shown in your signed-in account — we will never ask you to verify through a third-party URL.
If you have a banking concern, the support tab inside your account is the route we maintain. Live chat connects you to someone who can see your account state.
These answers cover the banking queries we hear most often — from wallet selection to what steps to take when a transaction does not settle as expected. If your question is not here, the live-chat option in the support tab can address your specific account situation directly.
Rocket and Upay are the verified deposit rails. bKash and Nagad are also available in the banking tab for eligible accounts. The menu in your account shows which methods are active for your region and account status at the time of your deposit.
Take a screenshot of the Rocket confirmation screen and note the transaction reference from both your wallet history and the 4c4 account history tab. Open the support tab in your account and share both references with the live-chat agent — they can investigate the specific transfer against your account record.
The eligible amount range is displayed live in the deposit counter when you select a wallet method. We do not publish a fixed figure here because it can vary by method and account status — check the counter directly before confirming your transfer to see the current range.
Go to the banking tab in your signed-in account and select the withdrawal option. Choose Nagad or bKash from the payout list, confirm the wallet number on file matches your intended receive account, enter the amount and submit. Your account history tab will show the status as it progresses.
Verification prompts appear inside your account when an account-check step is required before that banking action can proceed. Follow the fields and instructions shown on screen — the account specifies exactly what is needed. Contact support via live chat if any step is unclear or shows an error after submission.
Wallet ownership needs to align with your registered account details. Transfers from or to wallets not registered under your account may be held for a verification check. Update your wallet details in account settings if your registered number has changed before submitting a transfer.