Casino / Sports
These terms set out the rules between you and 4c4 when you open an account, make a transaction through Rocket or Upay, or access any part of the site. Access and eligibility depend on your local law and the regions where 4c4 operates.
By opening or continuing to use your 4c4 account, you confirm that you have read and understood these terms. They apply every time you log in, browse the lobby, place a wager, or move funds through a connected wallet such as Rocket or Upay. We may update these terms when operational or regulatory requirements change. When that happens, we publish the revised version on this page with a notice in the signed-in account area. Continuing to use the account after that notice is posted means you accept the updated terms. If you disagree with any revision, the right path is to stop using the account and contact our support team to close it formally. Nothing in these terms removes rights you hold under the laws that apply to you in your eligible region. We do not override local consumer protections; where local law conflicts with a clause here, the local rule takes precedence. Transactions recorded against your account — including Rocket and Upay deposits — remain subject to both these terms and the policies of the payment provider you use. Keep a copy of these terms for your records; you can download or print this page at any time.
These terms apply specifically to account registration, transaction activity, site content access, and the boundary where third-party services connect to your account. Knowing what falls inside and outside this scope helps you understand where to direct a question.
Rules covering login credentials, session security, and account suspension apply under these terms. You are responsible for keeping your login details private. Any activity recorded under your credentials is treated as authorised by you unless you report a breach promptly.
Deposits and withdrawals processed through Rocket, Upay, or other configured payment rails are governed here. Transaction records shown in your account history are the reference point for any dispute. Payment provider terms also apply on their side of the transaction.
Game content from studios available in the lobby, published odds, promotional notices, and all written material on this site fall within these terms. We own or licence that content; you may not copy, redistribute or commercially use it without written permission.
External payment providers, game studios, and data services connected to the platform operate under their own terms. We are not liable for how a third party handles data or transactions on its own systems. Check the relevant provider's terms separately.
You have several practical paths open to you within the framework of these terms. Your signed-in account area shows a full transaction history — every Rocket or Upay movement, wager record, and balance adjustment is logged there and available for your review at any time. If a detail in your account profile is incorrect — your registered mobile number, email address, or displayed name — you can update it directly in the account settings section, or ask our support team to correct it on your behalf. Raising a formal question or complaint follows a published route: use the live-chat option or the contact form to submit your concern in writing. We record all submissions and respond through the same channel. Where you believe a transaction has been processed in error, reference the transaction ID shown in your account history when you contact us — that speeds the review considerably. Eligibility to exercise these rights may depend on your region and applicable law.
Open the transaction history tab in your account to see every deposit, withdrawal, and balance change. Records are time-stamped and include the payment method used, so Rocket and Upay entries appear separately with their own reference numbers.
Account settings let you update your contact number or email directly. For changes to identity information, submit a request through support with the correction clearly described. We process verified corrections and confirm the update through your registered contact.
Use live chat or the contact form to put a question or concern in writing. Reference the relevant transaction ID or account action so the support team can pull the right record quickly. Written submissions create a traceable thread both sides can follow.
If you wish to close your account, contact support directly. We will confirm your identity, settle any outstanding balance to your registered wallet, and process the closure. You will receive written confirmation once the account is deactivated.
If any clause in these terms is unclear, or if you need to act on a right described here, the routes below connect you to the right place. Use the channel that fits your question — account-level queries go fastest through live chat where a reference number is assigned immediately.
Open the chat widget in your signed-in account to raise a terms question or flag a transaction concern. A reference number is assigned at the start of each session so your query is traceable.
Submit a written query through the contact form on the site. Include your account ID and a clear description of the issue. Written submissions are useful for formal complaints or requests that need a documented response.
The help section inside your signed-in account covers common terms questions with step-by-step answers. For Rocket or Upay transaction queries, the help section includes the process path to follow before escalating to live support.
These terms sit alongside our privacy policy and cookie notice, which together describe how account data is held, what cookies are set during your session, and the retention periods that apply. Understanding all three documents gives you a complete picture of how your information is handled on this platform.
Account data — registration details, transaction records, and session logs — is held for the period required by applicable rules in your eligible region. We do not sell account data to third parties. Your signed-in profile page shows the data we hold against your account.
Cookies set during your session support login continuity and lobby state. The cookie notice on this site lists the categories in use and explains how to manage preferences through your browser. Functional cookies cannot be turned off without affecting account access.
Your account credentials are your responsibility under these terms. If you suspect unauthorised access, report it immediately through live chat so the team can freeze the account and begin a review. Do not share your password or mobile OTP with anyone, including support staff.
When we update these terms, the revised version appears on this page and a notice is placed in the signed-in account area. The notice includes the effective date of the change. If the change materially affects your rights, we aim to provide advance notice where the applicable rules require it.
The questions below cover what we hear most often about these terms, account rights, and how to act when something needs correcting or clarifying.
Yes. Any deposit or withdrawal processed through Rocket or Upay is covered by these terms as well as the payment provider's own conditions. Transaction records appear in your account history with the provider name and a reference number you can use when raising a query.
We post the revised terms on this page and place a notice in your signed-in account area. The notice shows the effective date. Continuing to use the account after that date means you accept the changes. If you disagree, contact support to close your account formally.
The current version is always on this page and is printable or downloadable from your browser. If you need a record of the version in force at the time you registered, contact the support team through the contact form with your account ID and registration date.
Minor details like your email address or mobile number can be updated directly in account settings. For identity-level corrections, submit a written request via the contact form or live chat. Include a clear description of the error and the support team will confirm the update in writing.
Submit your complaint in writing through the contact form or live chat. Include your account ID, the relevant transaction reference if applicable, and a clear statement of your concern. We record all submissions and respond through the same channel, creating a traceable record for both parties.
Yes. Access to 4c4 and the rights available to you under these terms depend on your local law and the regions where the platform operates. If local law restricts access, these terms cannot override that restriction. Check that your use is permitted under the rules that apply to you.